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What’s Yuki's Collection email address?
Do you ship internationally?
How soon will it arrive?
Why did my order get cancelled?
Is this site secure?
Is there a maximum order size?
Out of stock?
Do you charge tax?
What are my payment options?
Do you accept returns?
What are my shipping options?
Are there shipping restrictions?
Optional - Gift Wrap


What’s Yuki's Collection email address?
To reach ours via email, please send a detailed message to the address below: Yukigoshop123@yahoo.com

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Do you ship internationally?
YES, but...Please email us for shipping charges prior order

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How soon will it arrive?
Monday through Friday (excluding major holidays) most orders are processed within 24-48 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. ****Please email us if you need special delivery.****

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Why did my order get cancelled?
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at this email address: yukigoshop123@yahoo.com. When an order gets cancelled it's usually due to one of the following reasons: Maybe the items you wanted are no longer available Perhaps you mistyped your credit card number, the card expired, etc... Might be that we can't ship to address provided Sometimes the cancellation is due to a customer request

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Is this site secure?
There's no joking around about this stuff! We're online shoppers, too, and we take security very seriously. When you place an order on ecrater's website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

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Is there a maximum order size?
Nope. We provide bulks orders,too. please email your details , we will be happy to assist.

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Out of stock?
We know, we know - there's nothing worse than an out-of-stock item. The good news is, if you're still seeing it on our site, there's a chance it might be coming back! Please send us an email us to inquire about out-of-stock items.

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Do you charge tax?
Not if you're shipping to an address outside California. But as residents of the Golden State, we are required to collect sales tax on orders shipped to California. If you have other questions regarding sales tax, please feel free to email us.

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What are my payment options?
We're happy to accept Visa, MasterCard, American Express and Discover thr Google and Paypal. Also, we accept Money order too but delivery will be arranged when payment received. We reserve the right to cancel any order that does not match these criteria.

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Do you accept returns?
Sorry, but since we're selling mostly items at extremely generous prices, we're unable to accept returns. In other words, all sales are final.

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What are my shipping options?
All orders are shipped and delivered via the fine folks at UPS! We only ship on business days (Monday through Friday, excluding major holidays). Here are your various options: ground shipping ($6.00) Most orders shipped via standard service are processed and shipped in 3 - 5 business days, depending on product availability. Most ground shipments are delivered within 7 - 10 business days from the order's ship date. Orders being shipped to Alaska and Hawaii will receive an additional surcharge of $25, and some restrictions may apply. second day air ($12.95) Second day air shipments will be processed the following business day, depending on product availability. Most of these orders are delivered within 2 - 3 business days from the order's ship date. See IMPORTANT NOTE below. next day air ($17.95) Next day air orders will be processed and shipped the following business day, depending on product availability. Orders shipped via overnight service are delivered within 1 business day from the order's ship date. See IMPORTANT NOTE below. Pssst: All 2nd Day Air and Next Day Air orders must be placed by NOON (12PM ) Pacific to be shipped the same business day. Any orders placed after noon on Friday will not be shipped until Monday. Please note that ground orders usually take 3 - 5 business days to be processed and shipped, and they should arrive within 7 - 10 business days.

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Are there shipping restrictions?
Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States. Next day and second day service is not available for certain locations in Alaska. It's hard to move fast in the cold. Some items sold by yuki's collection require special handling as specified by federal, state and local regulations governing the transport of these items. Therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. We are currently unable to ship to APO/FPO and PO Box addresses. Orders being shipped to Alaska and Hawaii will receive an additional surcharge of $25, and some restrictions may apply. Next day and second day express shipments are not available for certain locations in these states. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

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Optional - Gift Wrap
****We can provide GIFT WRAP at $3.00 extra****

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Last Updated: 27 Jan 2009 00:54:23 PST home  |  about  |  terms  |  contact
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